Thanks for visiting our Help Center.

The Help Center is designed to provide a complete self-service support option for you. The Help Center is made up of two parts: a knowledge base and a community. You can search for knowledge base articles to learn a task or search the community and ask fellow users questions. If you can't find an answer, please submit a ticket.

If you have trouble searching this article please use the keyboard fucntion CMD+F on Mac or CTRL + F on PC to enable the search function.

I need to change/cancel my order.

You have 24 hours after placing your order to edit or cancel it. You can submit your request by emailing our customer service at orders@metalsparx.com. 

How are your sizes determined?

We offer several different sizes of all of our products. The size of our square products represents the side length. The size of circle products represents the diameter. The rest of our products are measured from the greatest points of the product.

Where do I enter my coupon code?

Once you have added the item/items you would like to purchase to your cart, click view cart. This will take you to your cart page. Click Checkout. You should see the gift certificate discount code box. You will enter your code in the box and click Apply. This should adjust your total.

 

Will my metal product rust?

Our metal products are powder coated and cured in a 400 degree oven. As long as there aren't any blemishes exposing the actual metal, your piece is protected from the elements.

 

Damage / Return Policy

Due to the customization of our products, items cannot be returned to us for a refund. If you receive an item that is incorrect or you believe you may be missing part of your order, you must notify us within three business days of receipt as shown on your tracking information.  

Can you create a custom design for me?

Sometimes! It depends on exactly what you are needing, but we request that you contact our team at  orders@metalsparx.com

 

Do you have any sales going on right now?

We have sales periodically, but we recommend subscribing to our emails. Sign up by clicking the "Sign Up" tab in the top right corner of your screen. (There's a special treat for those of you who sign up right now). We always mail out our special offers to our e-mail subscribers first!

I need an item by a certain date. How can I guarantee that?

Since we do not offer any expedited services, we recommend that you order your item at least 8 weeks before you need it. We realize this seems like a long time, but due to the personalization that is required to produce your item plus the shipping time, we recommend that you plan plenty of time in advance!

What colors do you offer?

We offer four color options for your metal decor items. . The colors are as listed below:

• Black
• Gold Vein Powder
• Silver Vein Powder
• Copper Vein Powder

Our powder coated items are run through a detailed process to ensure that your surface is prepared correctly and that your color finish lasts for a long time in an indoor or outdoor environment.

How thick is the steel used on your products?

Our products are cut out of 12 gauge steel. This thickness was chosen to provide you with a solid and quality item, but isn't too heavy to hang on your wall or door!

How long does it take to ship an order?

The general turnaround time for most products is 1 - 2 weeks. The reason for this amount of time is that each item is unique and customized. We can not produce your item until we receive your order, so we have to build the items as they are ordered!

(Turnaround times can fluctuate depending on popular ordering seasons, amount of orders being produced)

Will my order automatically be pluralized?

We will create your item exactly as you specify on your order. If the product calls for you to pluralize your name please do so in the custom field provided. 

 

Still can't find the answer? Contact us here.

Still can't find the answer to your question? One of our agents will be glad to assist you!

E-Mail - info@metalsparx.com

 

Profanity.

We do not allow profanity to be customization on your piece. If we find a piece that contains profanity we will cancel your order and refund your purchase price. In the event that the piece completes the automated production process, we may charge a restocking fee of up to 25% of the total purchase price. You will see this deduction in your refund. Please refrain from including profanity to ensure a smooth transaction.